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Understanding Best Buy’s Phone Return Policy: A Warning for Consumers

Have you ever bought or wanted to buy an unlocked phone from Best Buy? If so, you better be aware of their phone return policy. They may charge you a pretty nasty restocking fee if you need to return your phone after opening the box for virtually any reason other than it’s defective. You don’t even need to ever turn the phone on, just open the box and you’ll owe money if you decide to return it (if the store can tell it’s been opened). Best Buy will charge you a $45 restocking fee for the return. Fortunately, prepaid phones are excluded from this fee and if a phone is purchased and returned within the states of AL, CO, HI, IA, MS, OH, OK, and SC, the fee is prohibited by law.

Best Buy’s Open Box Phone Return Policy Is The Same As New

Even if you buy an open-box phone from Best Buy, they are still going to charge you a restocking fee if you open the box and later decide to return that phone. It doesn’t matter that it’s already been opened and returned by someone else before you. This just about happened to me after I bought an open-box Pixel 6 that I decided to return. A store salesperson actually rang up the $45 restocking fee on me until I pointed out to them that I purchased the device in “open-box excellent condition” yet it was missing accessories like the SIM ejector pin and quick switch adapter. With those accessories missing, the phone didn’t meet the requirements of being an open-box excellent condition device and I was able to get a full refund for my purchase.

Consider Purchasing from Amazon if Unsure About a Specific Phone Model

So you need to be really sure you like and want to own the phone you are buying from either store, otherwise, it’s probably better for you to buy the phone from Amazon. Amazon does not charge restocking fees if you open an unlocked phone up, and even use it, before deciding to return it.

Another advantage to buying a phone from Amazon is that Amazon has a 30-day return policy. Best Buy’s mobile phone return policy is just 14 days. Even during the end-of-the-year holiday shopping season, when many stores have extended return policies, Best Buy still has a 14-day return policy on phones. So if you’re buying a phone for someone from Best Buy for a holiday or any other occasion, you have to give it to the person within 14 days to see if they are happy with it otherwise you will be stuck with it.

Best Buy May Still Be The Best Place To Buy A Phone, But Only If You Know For Sure What You Want

While there are potentially some big negatives in buying a phone from Best Buy, it’s still my preferred place to buy an unlocked phone. The reason is I like to save money.

Best Buy sells open-box customer-returned phones. Buying one can sometimes save you hundreds of dollars vs buying the phones brand new. In fact, in November of 2022, I tweeted about some of these great deals which you can see below. At that time, the Samsung Galaxy S22 was selling brand new for $749.99, but you could get it for $486 in open-box excellent condition.

What really makes open-box phones a great deal is that they come with a full manufacturer’s warranty. So as long as you know with complete certainty that you want a particular phone, you have nothing to lose and great savings to gain by buying an open-box unlocked phone from Best Buy. You’ll often find them in excellent condition and for cheaper prices than you’ll get for used phones from third-party sites like Swappa. And those used phones from Swappa do not include a full manufacturer’s warranty.

I currently use two phones myself, one to test carriers (Google Pixel 6a) and one as a daily driver (Google Pixel 7). I bought both of the phones as open-box excellent condition devices from Best Buy. Unlike the Google Pixel 6 I bought open-box and returned, the 6a and 7 both were available online for same-day in-store local pickup. The Google Pixel 6 had to be shipped and was mislabeled as open-box excellent. It did not have the original manufacturer’s box and accessories like the Pixel 6a and 7 that I bought had.

One final thing I recommend is that if you decide to go this route, it’s probably best to stick to buying the phone in “open-box excellent condition” or better. Otherwise, you risk buying a floor model where the screen has possibly been on for hundreds to thousands of hours and a phone that is scratched up.


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